FAQs

THE STUDIO - 

We recently moved into sunny St James - tucked in a cosy knitting shop called Purl & Hank at 2063 Portage Avenue. Details coming soon when Purl & Hank will be opening their doors!

We open the studio a few times throughout the year to browse and sip in a chill environment, and see where your clothes are made. It's a casual, no pressure engagement to browse the racks, try things on, and be fitted for something just for you.

We don't hold regular hours of operation but welcome appointments any time if you can't make it to the open studio dates - shoot us an email or message on instagram to arrange a visit - browsing encouraged, no pressure to purchase :) 

CUSTOM PIECES AND MADE TO MEASURE

If you don't see your size in that style you've been swooning over, let us know and we can make something special for you! We love to create clothing . We do not charge extra for most adjustments, although some made to measure clothing may require design changes for a reasonable fee. Please do get in touch with us to see what we can do!

ORDERING

Processing times vary, items on sale or in stock will be sent out within 3-5 business days. Current processing times for orders with items from both categories, the order will be shipped once everything is ready to go.

LOCAL PICK UP

Folks in Winnipeg - you can bypass shipping charges and pick up your order - use code PICKUP at checkout and we'll be in touch shortly.

SHIPPING

All orders are lovingly prepared and packaged in our studio and shipped by Canada Post. Shipping rates are calculated at checkout. Returns and exchanges are at the shipping expense of the customer. We cannot be held responsible for incorrect address information given by the customer, lost parcels or packages that were damaged in transit. Local pick up is available upon request.

Do you ship internationally?
Yes! Rates are calculated at check out.

 

Returns & Exchanges

Garment measurements and detailed fit guides are available on each product page, though if you're unsure what size would suit you best, give us a shout! Hit us up through our contact page or send us a message on Instagram. We will gladly exchange unwashed, unworn pieces for the correct size if available in stock. Customer is responsible for shipping expense. If you encounter any issue with your order please email us here and we will get back to you in a jiffy!

All sales are considered final, we do not offer returns or store credits on our products. Please consider the garment carefully before hitting that buy button - we wish our clothing to have a long and happy life as part of your everyday wardrobe.

 

Garment care

Keep it simple. Wash when needed in cold water by hand or gentle cycle, lay flat to dry.

Ok, we get it. Doing laundry isn't fun like those old-timey musical motion pictures make it out to be. The occasional tumble dry on a low setting is fine in a pinch - remove promptly after cycle to prevent wrinkling and expect some shrinkage.

Linen garments can be spot cleaned with mild detergent and warm water until they are truly ready to be laundered. Iron hot or steam if you prefer a crisp new look or let the linen do its wonderfully rumpled thing. *Here's a tip - hang your linen in the washroom while you shower to release yesterdays wrinkles, that little bit of moisture is all that fab flax fibre needs to loosen up!